I'm sure it's not consumer mistake, Considering that the recovery phrase was found in two various places: backed up inside of a file on S3, and printed on the bit of paper. Standard recovery phrases use a specific list of 2048 words adhering to the BIP39 standard (Bitcoin Improvement Proposal https://extrabookmarking.com/story18821194/examine-this-report-on-bip39-mnemonic-phrase-tool